Questions, problems, feedback — write to hello@magentic.nl. We reply within a few business days.
Subscription & billing
invoq subscriptions are billed by Apple through your Apple ID. To manage, change, or cancel your plan, open iOS Settings → your name → Subscriptions → invoq. Cancelling stops the next renewal; you keep access until the end of the period you paid for.
Refunds are handled by Apple, not by us — request one at reportaproblem.apple.com.
Reinstalled or switched devices? Tap Restore purchase on the paywall to reconnect your subscription.
Your account & data
You can download a copy of your data at any time via Settings → Privacy → Download my data, and delete your account permanently via Settings → Account → Delete account. Details on what we store and why are in our Privacy Policy.
Something not working?
If your daily session didn’t arrive or audio won’t play, force-quit and reopen the app first. If it persists, email us with your device model and a short description — we’ll take it from there.